Extended Warranty Programme

     SONY EXTENDED WARRANTY

        General Terms And Conditions

  • This limited warranty is valid for Sony Product purchase in Malaysia ONLY. It is non-transferable.

  • This limited warranty is INVALID when the factory-applied model and serial number is intentionally altered, modified or removed.

  • This limited warranty is VALID for warranty registered Sony Product or having valid Proof of Purchase.

  • Sony warranty that Sony Product is free from defect in materials and workmanship and in conformity with respective specifications of Sony Product, for a period stated in the table below -counting from the date of delivery or date of purchase which is stated in Proof of Purchase.

  • Sony shall, at Sony’s sole discretion, either repair Products or replace them with the equivalent products without charging any technical labor fee and repair parts cost to Customer, on the condition that customer brings Products to Sony’s authorized service shops within the warranty period. In case of repair or replacement, Sony shall own all the part removed from the defective Products. Sony uses new and/or reconditioned parts made by various manufacturers in performing warranty repairs and replacing Products. Even if Sony repairs or replaces a product, its original stated warranty period is not extended.

  • This limited warranty covers only the hardware components contained in Product. It does not cover technical assistance for system hardware or software in setting up, installation, recovery, reformat and usage. It does not cover any software products contained in product; Sony excludes all warranties expressed or implied in respect of any software provided with Product and any such software is provided “AS IS” unless expressly provided for in any enclosed software limited warranty. Please refer to the End User License Agreements included with Products for Customers’ rights with regards to the manufacturer or supplier of the software parts if the Product and the parties’ respective obligations with respect to the software.

  • With respect to all service provided, it is YOUR RESPONSIBILITY PRIOR TO PRODUCT SERVICE TO BACKUP THE CONTENTS OF YOUR HARD DRIVE/INTERNAL MEMORY, INCLUDING ANY DATA YOU HAVE STORED OR SOFTWARE YOU HAVE INSTALLED ON THE HARD DRIVE/INTERNAL MEMORY. It is likely that those contents of your hard drive/internal memory will be lost or reformatted in the course of service and Sony will not be responsible for any damage to or loss of any programs, data or other information stored on any media or any part of any Product serviced hereunder or any consequential damages resulting from there.

  • IF DURING THE REPAIR OF PRODUCTS THE CONTENTS OF THE HARD DRIVE/INTERNAL MEMORY ARE ALTERED, DELETED, OR IN ANY WAY MODIFIED, SONY IS NOT RESPONSIBLE WHATSOEVER, YOUR PRODUCT WILL BE RETURNED TO YOU CONFIGURED AS ORIGINALLY PURCHASED(SUBJECT TO AVAILABILITY OF SOFTWARE)

  • Be sure to remove all third party hardware, software, features, part, options, alterations, and attachments not warranted by Sony prior to sending Product to Sony for service. Sony is not liable for any loss or damage to these items.

  • This warranty is limited and does not cover, inter alia, any consumable items (such as batteries) supplied with Product; any accessory products which is not contained in the Product (such as mouse, port replicator, AC adapter and speaker); cosmetic damages; damage or loss to any software programs, data, or removable storage media; or damage due to (1) acts of God, accident, misuse, abuse, negligence, commercial use or modifications of Product; (2) improper operation or maintenance of Product; (3) connection to improper voltage supply; or (4) attempted repair by any other than a Sony authorized personal computer service facility.

  • This limited warranty does not apply when the malfunction results from the use of Products in conjunction with accessories, products or ancillary or peripheral equipment, or where it is determined by Sony that there is no fault with Product itself.

  • SONY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OR MERCHANTABLILITY AND FITNESS FOR A PARTICULAR PURPOSE TO HE FULLEST EXTENT PERMITTED BY LAW. UNDER NO CIRCUMSTANCE SHALL SONY BE LIABLE FOR LOSS OF PRODITS, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGE SUSTAINED IN CONNECTION WITH SONY PRODUCT. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE JURISDICTION TO JURISDICTION.

Bravia TV (LCD & LED)
PRODUCT RANGE 2+1 YEAR 2+2 YEAR 2+3 YEAR
RM1 - RM1,500 100 120 150
RM1,501 - RM2,000 120 150 180
RM2,001 - RM3,000 140 170 210
RM3,001 - RM4,000 160 200 250
RM4,001 - RM5,000 230 290 350
RM5,001 - RM6,000 260 330 400
RM6,001 - RM8,000 300 400 500
RM8,001 - RM10,000  350 460 580
RM10,001 - RM12,000 380 500 630
RM12,001 - RM15,000 450 600 800
RM15,001 - RM20,000 800 1,000 1,150
RM20,001 - RM27,000 1,000 1,200 1,350


Home Theatre System
PRODUCT RANGE 1+1 YEAR 1+2 YEAR 1+3 YEAR 1+4 YEAR
RM1 - RM2,000 90 120 140 180
RM2,001 - RM4,000 150 200 220 300


Portable Audio
PRODUCT RANGE 1+1 YEAR
RM1 - RM500 30
RM501 - RM1,000 50
RM1,001 - RM2,000 70

DVD/Bluray Player
PRODUCT RANGE 1+1 YEAR
UP TO RM500 30
RM501 - RM1,000 40
RM1,001 - RM2,000 70

Camcorder / Video Camera
PRODUCT RANGE 1+1 YEAR 1+2 YEAR 1+3 YEAR
UP TO RM2,000 70 100 130
RM2,001 - RM3,000 90 120 150
RM3,001 - RM6,000 160 190 220
RM6,001 - RM9,000 260 300 350

Digital Still Camera / Photo Frame
PRODUCT RANGE 1+1 YEAR 1+2 YEAR
RM1 - RM1,000 50 70
RM1,001 - RM2,000 70 90
RM2,001 - RM4,000 100 110
RM4,001 - RM7,000 140 180
RM7,001 - RM10,000 180 250

Alpha / Lens
PRODUCT RANGE 1+1 YEAR 1+2 YEAR
RM1 - RM2,000 120 150
RM2,001 - RM3,000 140 180
RM3,001 - RM6,000 160 220
RM6,001 - RM10,000 280 400

Laptop / Notebook
PRODUCT RANGE 1+1 YEAR 1+2 YEAR
RM1 - RM2,000 120 150
RM2,001 - RM3,000 180 240
RM3,001 - RM4,000 220 300
RM4,001 - RM6,000 300 400
RM6,001 - RM9,000 350 550
RM9,001 - RM10,000 500 700

Sony Tablet
PRODUCT RANGE 1+1 YEAR
RM1 - RM1,500 150
RM1,501 - RM2,000 210

Car AV System
PRODUCT RANGE 1+1 YEAR 1+2 YEAR
RM1 - RM1,000 50 70
RM1,001 - RM2,000 70 90
RM2,001 - RM3,000 90 110

Playstation
PRODUCT RANGE 1+1 YEAR 1+2 YEAR
RM500 - RM1,000 80 120
RM1,001 - RM2,000 100 150

Playstation Portable
PRODUCT RANGE 1+1 YEAR
RM500 - RM1,000 80
RM1,001 - RM2,000 100

Smart Phone Xperia
PRODUCT RANGE 1+1 YEAR 1+2 YEAR
RM500 - RM1,000 80 120
RM1,001 - RM2,000 100 150
RM2,001 - RM3,000 120 180